Your satisfaction is important to us. If you are not completely satisfied with your aluminum butyl tape purchase, you may be eligible for a return under the terms below.
1. Return window
You may request a return within 30 days of the delivery date shown on your order.
After 30 days, we generally cannot offer a refund or exchange, except in cases of confirmed manufacturing defects.
2. Eligibility for returns
To qualify for a return:
The tape must be unused, uncut, and in the same condition that you received it.
The product must be in its original packaging (including any labels, wraps, or boxes).
You must provide proof of purchase (order number, invoice, or receipt and tracking number).
We reserve the right to refuse returns that do not meet these conditions.
3. Non‑returnable items
The following items are not eligible for return:
Opened, partially used, or cut rolls of tape, unless there is a verified manufacturing defect.
Items returned more than 30 days after delivery.
4. Defective or incorrect items
If you believe your product is defective or you received the wrong item:
Contact us within 7 days of delivery with your order number, a description of the issue, and photos.
Once the issue is verified, we will, at our discretion, provide a replacement, store credit, or refund of the product price.
For approved claims of defects or shipping errors on our part, we will cover reasonable return shipping costs or provide a prepaid return label.
5. Return shipping
For standard returns (change of mind, ordered the wrong size, etc.), customers are responsible for return shipping costs.
Original shipping and handling charges are non‑refundable, except where the return is due to our error or a confirmed product defect.
6. How to request a return
To start a return:
Email us at solutions@camzworld.com or fill out our contact form with:
If your return is approved, we will send you instructions and a Return Merchandise Authorization (RMA) number.
Returns received without an RMA number or prior approval may be refused.
7. Refund processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method, typically within 5–10 business days, excluding any shipping fees and applicable restocking charges.
